FAQ – Consultations, Appointments and Clinic Visits
Find answers to the most frequently asked questions about evaluations and how visits work across our clinics throughout Quebec. For questions related to a specific concern or treatment, please refer to the FAQ available on its dedicated page.
Your Questions, Our Answers
How can I book an appointment?
You can book online in just a few clicks through our secure reservation platform, or you may contact the clinic of your choice directly.
Can I modify or cancel an appointment?
Out of respect for our clients and our team, any appointment modification or cancellation must be made by phone at least 24 hours in advance by calling 1 877-374-3376. For appointments with a technician, any cancellation made less than 24 hours before the appointment will result in a $50 fee.
For appointments with a physician or a nurse, a $50 deposit is required and will be applied to the invoice at the time of the visit. In the event of a late cancellation or a missed appointment, the $50 amount will be charged as a fee.
Where can I find contraindications and pre- and post-treatment instructions?
All main contraindications are included in your confirmation email and in the attached PDF document. They are also available here:
View pre- and post-treatment instructions
Your technician or physician will review them with you during your visit.
Do you offer financing or monthly payment options?
Yes. Financing is available through our partnership with Beautifi.
To apply for monthly payments with Beautifi, complete the application form in clinic and receive a decision within minutes.
Once your application is approved, you will receive your account number and the total amount available for financing, allowing you to make a purchase immediately.
Beautifi simplifies the process with an easy online application that you can complete anytime, anywhere, on any device. You will be able to:
Choose the monthly payment plan that best suits you.
Visit Epiderma at any time to make purchases using your available credit.
Subject to credit approval. Certain conditions apply. Details available in clinic.
Are the treatments safe?
Yes. The technologies used in our clinics are approved and applied by teams trained according to rigorous protocols. You will receive personalized recommendations to ensure a safe treatment adapted to your situation.
How do I choose the right treatment?
A full evaluation allows you to receive professional guidance based on your skin, your goals and your preferences. Our team will help determine the most suitable treatment or technology.
For any other questions, our team will be happy to assist you in clinic or at 1 877 374-3376.